Terms of service

Terms of Service

Helper Shield™

Last Updated: November 11, 2026

Overview

Welcome to Helper Shield™! Helper Shield is operated by Emily Scoffield, a sole proprietorship based in Utah, United States. Throughout these Terms of Service, "Helper Shield," "we," "us," and "our" refer to the business operating this website.

Helper Shield provides digital educational resources designed to support behavioral health professionals and other helping professionals in recognizing and managing occupational stress, emotional exhaustion, burnout, and secondary traumatic stress.

Our website and online store are powered by Shopify, which provides the technology that allows us to offer our products and services.

By accessing our website, downloading free resources, or purchasing products, you agree to these Terms of Service and our Privacy Policy. Please read them carefully before using our website or purchasing our products.

Nothing in these Terms limits any rights or remedies available under applicable consumer protection laws.

1. Access and Account Information

By using our website or purchasing products, you represent that you are at least the age of majority in your state or jurisdiction of residence or are using the website with appropriate parental or guardian consent.

You agree to provide accurate and current information when making purchases, registering for resources, or communicating with us.

You are responsible for maintaining the security of any account credentials and for activities occurring under your account.

We reserve the right to refuse service or restrict access when necessary to address fraudulent, unlawful, or abusive activity, subject to applicable law.

2. Digital Products

Helper Shield offers downloadable digital educational materials, including assessments, starter guides, workbooks, worksheets, and related resources.

All currently offered products are delivered electronically as PDF files. No physical products will be shipped.

We make reasonable efforts to accurately describe our products, including their content, format, and intended purpose.

Product descriptions, pricing, availability, and content may be updated without prior notice. Any updates to previously purchased products will be provided at our discretion unless otherwise required by law or expressly included in the purchase.

Purchasing a product does not guarantee any particular personal, professional, emotional, or organizational outcome.

3. Orders and Purchases

When you place an order, you authorize Helper Shield and its payment processors to charge your selected payment method for the total purchase amount, including applicable taxes.

Orders are subject to acceptance and payment processing. We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, payment issues, or product listing errors, subject to applicable law.

Please review your order carefully before completing your purchase.

Once payment is successfully processed, digital products are generally made available through an electronic download link.

If an order is canceled after payment has been collected, any refund owed will be issued in accordance with applicable law and our policies.

4. Prices and Billing

All prices are displayed in U.S. dollars unless otherwise indicated.

Prices, discounts, and promotional offers may change without notice. The price charged will be the price displayed and accepted at checkout.

Applicable sales taxes will be calculated and collected as required by law.

You agree to provide accurate billing and payment information and confirm that you are authorized to use the payment method provided.

Payment processing is handled through Shopify and its supported payment providers.

5. Digital Delivery

Helper Shield products are delivered electronically. No physical shipping is provided.

After completing a purchase, you will generally receive access to your purchased PDF through a download link on the confirmation page or by email.

You are responsible for providing an accurate email address and ensuring that your device can open PDF files.

If you experience difficulty accessing or downloading your purchase, please contact us at emilyscoffield.lcsw@gmail.com.

We will make reasonable efforts to resolve technical delivery issues and ensure that you receive the digital product you purchased.

We are not responsible for delays or interruptions caused by third-party service outages, internet connectivity issues, or circumstances beyond our reasonable control. This does not affect your rights under applicable law.

6. Returns and Refunds

All sales of digital PDF products are final.

Due to the downloadable nature of our products, we do not accept returns, exchanges, or provide refunds for changes of mind, accidental purchases, or unused downloads.

Once access to a digital product has been provided, the purchase is considered fulfilled, subject to applicable law.

If you encounter a technical problem accessing your purchased file, please contact us so we can assist you.

Refunds or other remedies will be provided where required by applicable consumer protection laws.

Please review our separate Return and Refund Policy for additional information.

7. Intellectual Property and Individual Use License

All original Helper Shield content, including workbooks, assessments, worksheets, written materials, illustrations, graphics, logos, and educational resources, is owned by Helper Shield or used with appropriate permission.

These materials are protected by applicable copyright, trademark, and other intellectual property laws.

Purchasing a Helper Shield digital product grants the purchaser a limited, non-exclusive, non-transferable license to use the material for individual personal or professional development.

Under this individual license, purchasers may:

Download and save the purchased PDF for their own use.
Print copies for their own individual use.
Complete worksheets and exercises for personal reflection or professional development.
Refer to the materials as part of their own learning and skill development.

Purchasers may not, without prior written permission:

Share, email, upload, or distribute purchased PDF files to others.
Reproduce or distribute materials to coworkers, clients, patients, students, or groups.
Sell, resell, sublicense, or commercially redistribute the materials.
Upload the materials to public websites, shared drives, or online resource libraries accessible to others.
Remove copyright notices or represent the materials as their own original work.
Modify, repackage, or reproduce the materials for commercial distribution.
Incorporate substantial portions of the materials into other products, courses, or training resources for distribution.

These restrictions do not prohibit uses expressly permitted by applicable law.

All rights not expressly granted remain with the respective copyright owners.

8. Organizational and Group Use

Individual purchases are intended for one user.

Organizations, treatment facilities, healthcare agencies, educational institutions, supervisors, and other groups wishing to distribute Helper Shield materials to multiple individuals must obtain appropriate written permission or a separate organizational license.

Purchasing a single workbook does not authorize reproduction or distribution to an entire team, department, or organization.

Organizational licensing arrangements may include separate pricing, permitted user counts, distribution conditions, and additional terms.

Please contact emilyscoffield.lcsw@gmail.com for organizational licensing inquiries.

9. Educational and Mental Health Disclaimer

Helper Shield products are intended for educational, informational, and professional development purposes only.

Although Helper Shield materials address topics related to burnout, occupational stress, emotional regulation, secondary traumatic stress, and professional well-being, they are not intended to diagnose, treat, cure, or prevent any medical or mental health condition.

The materials are not a substitute for psychotherapy, mental health treatment, medical care, clinical supervision, or individualized professional advice.

Purchasing, downloading, or using Helper Shield materials does not establish a therapist-client, healthcare provider-patient, or other professional treatment relationship.

Users are responsible for determining whether the information and exercises are appropriate for their individual circumstances.

If you are experiencing significant emotional distress, mental health symptoms, or other concerns requiring individualized support, please consult a qualified healthcare or mental health professional.

Helper Shield resources are not crisis intervention services and should not be relied upon for emergency assistance.

10. Professional and Organizational Responsibility

Helper Shield materials may be used by helping professionals as resources for their own learning and development.

The materials do not replace professional training, clinical judgment, organizational policies, regulatory requirements, or applicable standards of care.

Professionals and organizations remain responsible for determining whether any concepts or strategies are appropriate for their work settings and for complying with applicable professional, ethical, and legal obligations.

Helper Shield does not guarantee reductions in employee burnout, turnover, absenteeism, workplace injuries, or other organizational outcomes.

11. Third-Party Services and Links

Our website may include links to third-party websites, resources, applications, and services.

We do not control or guarantee the accuracy, availability, privacy practices, or content of third-party websites.

Your use of third-party services is subject to their respective terms and policies.

We are not responsible for third-party products or services except to the extent required by applicable law.

12. Relationship with Shopify

Our online store is powered by Shopify, which provides the ecommerce technology used to operate the website and process transactions.

Purchases made through our store are transactions between you and Helper Shield, not Shopify.

Shopify is not the seller of Helper Shield products and is not responsible for their educational content, subject to applicable law.

Your use of Shopify-supported services may also be subject to Shopify's applicable terms and privacy policies.

13. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable law.

Information collected through purchases, downloads, contact forms, and website interactions may be used to process transactions, deliver products, provide customer support, maintain website functionality, and communicate with customers.

Our website is hosted by Shopify, which may process information necessary to provide ecommerce services, including transaction and website usage data.

Marketing emails will be sent in accordance with applicable consent and unsubscribe requirements.

Please review our separate Privacy Policy for more information about how personal information is collected, used, stored, and shared.

14. Customer Feedback and Reviews

We welcome customer feedback, suggestions, and product reviews.

By voluntarily submitting feedback for publication, you grant Helper Shield a non-exclusive, worldwide, royalty-free license to reproduce, display, and share that feedback for legitimate business and promotional purposes, subject to applicable privacy and consumer protection laws.

We will not intentionally publish private communications or identifying information as testimonials without appropriate permission.

You agree that any feedback you submit will be truthful, lawful, and respectful of the rights and privacy of others.

We reserve the right to remove fraudulent, unlawful, abusive, or otherwise inappropriate content.

15. Errors and Inaccuracies

Occasionally, our website or product listings may contain typographical errors, inaccuracies, or omissions involving pricing, descriptions, availability, or other information.

We reserve the right to correct such errors and update information without prior notice.

If a material error affects an order, we may contact you to resolve the issue or cancel the order and provide any refund required by law.

16. Prohibited Uses

You agree not to use our website or products for unlawful or unauthorized purposes.

Prohibited activities include:

Violating applicable laws or regulations.
Infringing intellectual property rights.
Distributing purchased materials without authorization.
Attempting to gain unauthorized access to the website or its systems.
Uploading malicious software or interfering with website functionality.
Engaging in fraudulent transactions.
Using the website to harass, threaten, or harm others.
Collecting personal information from other users without authorization.
Circumventing reasonable website security or access restrictions.

We reserve the right to restrict or terminate access for violations of these Terms, subject to applicable law.

17. Automated Access and Agents

Automated tools, bots, and software agents may not access or interact with our website in ways that violate applicable law, interfere with website operations, circumvent security measures, or improperly extract protected content.

Automated access must comply with applicable Shopify platform requirements and any reasonable access restrictions implemented by the website.

We reserve the right to restrict unauthorized automated activity.

18. Termination

We may suspend or terminate access to our website or services when necessary to address violations of these Terms, unlawful activity, fraud, or threats to website security.

Termination does not eliminate payment obligations or intellectual property restrictions that remain applicable.

Any rights or remedies required by law will remain available.

19. Disclaimer of Warranties

Helper Shield makes reasonable efforts to provide accurate and useful educational materials.

However, information and resources are provided for general educational purposes and may not be appropriate for every individual, profession, or situation.

To the fullest extent permitted by law, our website and products are provided "as is" and "as available," without warranties of any kind, whether express or implied, except as otherwise expressly stated or required by law.

We do not guarantee that use of the materials will result in specific emotional, psychological, professional, or organizational improvements.

We do not guarantee uninterrupted or error-free website access.

Nothing in this section excludes warranties or rights that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Helper Shield and its owners, representatives, service providers, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or educational materials.

This includes, where permitted by law, claims relating to lost profits, lost business opportunities, data loss, or reliance on educational content.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including any non-waivable consumer rights.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Helper Shield and its representatives from third-party claims, damages, liabilities, and reasonable legal expenses arising from your unlawful use of the website, unauthorized distribution of protected materials, or material breach of these Terms.

This provision does not apply to claims caused by our own unlawful conduct or to liabilities that cannot legally be transferred to you.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the extent permitted by law or severed as necessary.

The remaining provisions will continue in effect.

Nothing in these Terms limits rights that cannot be waived under applicable law.

23. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy, Return and Refund Policy, and any applicable product-specific licensing terms, constitute the agreement governing your use of our website and purchases.

Failure to enforce any provision does not constitute a waiver of our right to enforce that provision later.

Additional written organizational licensing agreements may supplement or supersede the individual-use provisions where expressly stated.

24. Assignment

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by law.

We may assign our rights and obligations in connection with a lawful transfer or reorganization of the business, subject to applicable law.

25. Governing Law

These Terms of Service are governed by the laws of the State of Utah, United States, without regard to conflict-of-law principles.

To the extent permitted by law, disputes arising from these Terms will be subject to the jurisdiction of appropriate courts located in Utah.

Nothing in this section limits any mandatory consumer protection rights or rights to bring claims in another jurisdiction where applicable law permits.

26. Electronic Communications

By purchasing products or using our website, you agree that we may send necessary transactional and service-related communications electronically.

These communications may include order confirmations, download links, purchase receipts, account notices, and important policy updates.

Marketing communications are governed by applicable consent and unsubscribe requirements.

You are responsible for maintaining accurate contact information.

27. Changes to Terms of Service

We reserve the right to update these Terms of Service as our products, website, or business operations change.

The current version will be available on our website, along with its effective or last-updated date.

Material changes will be communicated when required by law.

Changes will not retroactively remove rights associated with completed purchases where prohibited by applicable law.

28. Contact Information

For questions about these Terms of Service, digital purchases, licensing, or technical support, please contact: